Why we write tickets

Found on Hackernoon.   We are switching how our department is organized and will need to increase our use of JIRA tickets.  

Why we write tickets

  • So if we get sick, a teammate can help us out
  • To help us decompose our work into small pieces
  • As a placeholder for a real-life conversation
  • To keep track of how we resolved the issue
  • To make our standups effective
  • To point out dependencies
  • To reflect on the mix/makeup of our work during retros
  • Self-discipline. Don’t take on too much. Try to do one thing at a time

Why we DON’T write tickets

  • To track our time
  • To compete with other team members
  • To show managers we’re busy
  • To make managing people possible
  • To report status, or % complete
  • Because Jira is fun to use
  • External discipline